Shipping policy
Thank you for shopping with us! We appreciate your support as a small business in the UK. Please take a moment to review our shipping policy to ensure a smooth and efficient delivery process.
1. Shipment Processing Time:
- Orders are typically processed within 1-2 business days after receiving payment.
- Please note that business days do not include weekends or public holidays.
2. Shipping Methods:
- We currently offer standard shipping through reputable courier services.
- The estimated delivery time will vary depending on the destination, but is typically within 2-5 business days for UK shipping. Shipping to America may take up to 20 business days.
3. Shipping Rates:
- The shipping cost will be calculated based on the weight and dimensions of the package, as well as the shipping destination.
- The shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your order.
4. Order Tracking:
- Once your order has been dispatched, you will receive a tracking number via email.
- This tracking number can be used to track the progress and estimated delivery date of your package.
5. Delivery Address:
- It is essential to provide an accurate and complete delivery address when placing your order.
- We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete addresses.
6. International Shipping:
- At this time, we only offer shipping within the UK and USA.
- We apologise for any inconvenience caused and hope to expand our shipping options in the future.
7. Delivery Issues:
- In the unlikely event that you encounter any issues with your delivery, please contact our customer support team as soon as possible.
- We will gladly assist you in resolving any problems or concerns regarding your order.
8. Returns and Refunds:
- Our returns and refund policy can be found on our website. Please review this policy for detailed information on returns, exchanges, and refunds.
Note: The shipping policy provided is based on general guidelines and may vary depending on specific circumstances. We recommend visiting our website or contacting our customer support team for the most up-to-date and accurate information regarding shipping. Thank you for your understanding.
If you have any further questions or require additional assistance, feel free to ask.
1. Shipment Processing Time:
- Orders are typically processed within 1-2 business days after receiving payment.
- Please note that business days do not include weekends or public holidays.
2. Shipping Methods:
- We currently offer standard shipping through reputable courier services.
- The estimated delivery time will vary depending on the destination, but is typically within 2-5 business days for UK shipping. Shipping to America may take up to 20 business days.
3. Shipping Rates:
- The shipping cost will be calculated based on the weight and dimensions of the package, as well as the shipping destination.
- The shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your order.
4. Order Tracking:
- Once your order has been dispatched, you will receive a tracking number via email.
- This tracking number can be used to track the progress and estimated delivery date of your package.
5. Delivery Address:
- It is essential to provide an accurate and complete delivery address when placing your order.
- We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete addresses.
6. International Shipping:
- At this time, we only offer shipping within the UK and USA.
- We apologise for any inconvenience caused and hope to expand our shipping options in the future.
7. Delivery Issues:
- In the unlikely event that you encounter any issues with your delivery, please contact our customer support team as soon as possible.
- We will gladly assist you in resolving any problems or concerns regarding your order.
8. Returns and Refunds:
- Our returns and refund policy can be found on our website. Please review this policy for detailed information on returns, exchanges, and refunds.
Note: The shipping policy provided is based on general guidelines and may vary depending on specific circumstances. We recommend visiting our website or contacting our customer support team for the most up-to-date and accurate information regarding shipping. Thank you for your understanding.
If you have any further questions or require additional assistance, feel free to ask.